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Warranty

Warranty / Return & Exchange Policy
Emergency Responder Services would like every customer to be satisfied with his or her purchase. If you receive a defective product, you may return the product by simply following the instructions below. We will accept your return up to fifteen (15) days from the date of invoice. We will refund the purchase price or exchange it, whichever you prefer. After fifteen (15) days, all merchandise is subject to the original manufacture’s warranty policy, which we will gladly assist you in utilizing. Original freight charges are non-refundable. Product returned after the 15-day return period or without an RMA number will be refused. Emergency Responder Services will not issue credit on any equipment that has been installed, used, or returned in a non re-saleable condition. Special order and custom items are subject to manufacture’s warranty policy. Defective strobe power supplies must be returned to the factory for repair. For warranty returns within the first 15 days customer is responsible for return freight charges while Emergency Responder Services will pay shipping charges back to customer.
Restricted Products Policy

Laws regarding the use of emergency warning devices vary throughout the United States. Various items are restricted in some jurisdictions by Local and Federal law. Some products and color variations are restricted to Law Enforcement and Emergency Personnel only. By placing an order for a restricted item, you are stating that you are authorized to make such a purchase and that you are in compliance with all Local, State and Federal laws relating to the purchase and/or use of that product. You further agree to release Emergency Responder Services from any and all liability associated with the use of emergency warning devices purchased. In addition, you release Emergency Responder Services for any and all liability for the use of purchased emergency warning devices whether in Tort, Contract or under other State or Federal law.